Boston Cares

Frequently Asked Questions

For additional assistance or other questions, click here or call 617-422-0190.

For Volunteers

I am a Boston Cares member and do not know my login information for the new site.

1. Enter your email in the login window on the home page and click "Forgot Password"

2. A pop-up window will appear saying a temporary password has been emailed to you. IMPORTANT: Close this window completely. The temporary password will not work in the pop-up window.

3. Check your inbox for an email from volunteers@bostoncares.org. It should arrive immediately, check your spam folders if you don't see it.

4. Return to the login window on our homepage and login again with the temporary password provided. You will be prompted create a new password.

5. Once you create your new password, you should be able to access your account.

If the system does not recognize your email address and you had an account on our previous site, click here for help.

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I would like to volunteer…where do I start?
Visit the Get Involved section of our website to learn about volunteering with Boston Cares and how to get started.

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How do I sign up for a project?
Click “Login” from the left-hand menu bar. Once you are logged in, click on either the “Volunteer Opportunities” tab or on the Volunteer Calendar tab. Click on the project name, and then click, “Sign me Up!” If "Sign me Up!" doesn't appear, you are either not signed in or you have not attended a New Volunteer Orientation. If you are logged in and have attended an Orientation, , click here for help.

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I forgot my username and/or password.
Your username is the email address you used to register with the site.

1. Enter your email in the login window on the home page and click "Forgot Password"

2. A pop-up window will appear saying a temporary password has been emailed to you. IMPORTANT: Close this window completely. The temporary password will not work in the pop-up window.

3. Check your inbox for an email from volunteers@bostoncares.org. It should arrive immediately, check your spam folders if you don't see it.

4. Return to the login window on our homepage and login again with the temporary password provided. You will be prompted create a new password.

5. Once you create your new password, you should be able to access your account.

If the system does not recognize your email address and you had an account on our previous site, click here for help.

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How do I remove myself from a project so that others can take my place?
If you need to remove yourself from a project, please log in, go to the "My Account" tab, find the project under the "Upcoming Opportunities" section, and click "Remove Me."

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I have been wait listed for a project. Now what?
When (and if) a space opens up, you will be notified via e-mail. Open spaces will be filled on a first-come, first-served basis so if you are still available and interested for the volunteer opportunity, make sure you login, return to the sign-in page and claim one of the open spaces. Do not show up for the project unless you receive a confirmation email.

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I signed up for a project, but never received a confirmation email. Any project you sign up for will appear in your member page. To access it, login to the site and click on “My Account.” If you did successfully sign up for the project it will be listed under "Upcoming Opportunities." Check your spam folders for the confirmation and be sure to add volunteers@bostoncares.org to your email address book. To have the confirmation resent to you, click here.

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I need to fulfill court-appointed service hours.
While we do offer an online tracking system through which volunteers can review and print out their own service record, Boston Cares staff, non-profit partners and volunteer project leaders are unable to personally sign off on your hours. Individuals who have completed a New Volunteer Orientation have access to approximately 200 service projects each month, ranging from one to six hours. Our web-based system allows volunteers to register online for projects in advance and also to track and print out their volunteering history. This is an honor system and all volunteers are expected to accurately record their volunteer service.

For Agencies

How does my agency become a Boston Cares partner?
To become a partner, your agency needs to demonstrate your 501c3 non-profit status and complete the Partner Agency profile and agreement.

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In what ways can my agency partner with Boston Cares?
To see the various programs and opportunities Boston Cares offers, visit our partnership page.

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Where can I find the forms to submit projects?
All of the forms you need are located in the Resources for Organizations page.

Frequently Asked Questions

For Volunteers

For Agencies

Tutorials for Using this Site

For Volunteers

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Tutorials for Using this Site