Frequently Asked Questions


FOR VOLUNTEERS

FOR AGENCIES


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STILL HAVING TROUBLE?

 

FOR VOLUNTEERS

I am a Boston Cares member and have forgotten my log-in information.

1. Enter your email in the login window on the home page and click "Forgot Password"

2. A pop-up window will appear saying a temporary password has been emailed to you. IMPORTANT: Close this window completely.  The temporary password will not work in the pop-up window.

3. Check your inbox for an email from volunteers@bostoncares.org. It should arrive immediately, check your spam folders if you don't see it.

4. Return to the login window on our homepage and login again with the temporary password provided. You will be prompted create a new password.

5. Once you create your new password, you should be able to access your account.

If the system does not recognize your email address and you had an account on our previous site, email volunteers@bostoncares.org for assistance.

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I would like to volunteer…where do I start?
Visit the "Become a Member" section of our website to learn about volunteering with Boston Cares and how to get started! You will need to create an account, sign up for a New Volunteer Orientation and then you're good to go!

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How do I sign up for a project?
Click “Login” (upper right-hand corner of the page). Once you are logged in, go to the Boston Cares Calendar to find projects that you are interested in. Click on any project from the Calendar, which will take you to a page with more information about that project and all the dates that it is scheduled. Click the plus sign next to a date you are interested in and click, “Sign Up!” If "Sign Up!" doesn't appear, you are either not signed in or you have not attended a New Volunteer Orientation. If you are still running into issues, email volunteers@bostoncares.org for assistance.

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How do I remove myself from a project so that others can take my place?
If you need to remove yourself from a project, please log in, go to the "My Account" tab, find the project under the "Upcoming Opportunities" section, and click "Remove Me."

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I have been waitlisted for a project. Now what?
When (and if) space opens up, you will be notified via e-mail. Open spaces will be filled on a first come, first-served basis so if you are still interested in and available for the volunteer opportunity, make sure you log in, return to the sign-in page and claim one of the open spaces. Do not show up for the project unless you receive a confirmation email.

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I signed up for a project, but never received a confirmation email. Any project you sign up for will appear in your "My Account" page. To access it, login to the site and click on “My Account.” If you did successfully sign up for the project it will be listed under "Upcoming Opportunities." Check your spam folders for the confirmation and be sure to add volunteers@bostoncares.org to your email address book. 

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I need to fulfill court-appointed service hours.

While we do offer an online tracking system through which volunteers can review and print out their own service record, Boston Cares staff, non-profit partners and volunteer project leaders are unable to personally sign off on your hours. Individuals who have completed a New Volunteer Orientation have access to approximately 200 service projects each month, ranging from one to six hours. Our web-based system allows volunteers to register online for projects in advance and also to track and print out their volunteering history. This is an honor system and all volunteers are expected to accurately record their volunteer service.

 
 

FOR AGENCIES

How does my agency become a Boston Cares partner?
We are happy to connect with you and discuss your volunteer needs to see if they are a good match for our programs. Read more about the different ways we partner with agencies here

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Where can I find the forms to submit projects?
We only post volunteer opportunities for current partners. To submit a calendar project request, please first fill out the Partner Agency Profile and a staff member will follow up.