Frequently Asked Questions


FOR VOLUNTEERS

FOR COMMUNITY PARTNERS

FOR CORPORATE GROUPS

STILL HAVING TROUBLE?

  • Volunteers and Agencies: For additional assistance or other questions, please email volunteers@bostoncares.org or call 617-422-0910, ext 209.
  • Corporate Groups: For additional assistance or other questions, please contact Kacey Sanfillipo, Associate Director of Corporate Engagement at ksanfilippo@bostoncares.org or 617-422-0910 ext 212.
 

FOR VOLUNTEERS

I am a Boston Cares member and have forgotten my log-in information.

1. Enter your email in the login window on the home page and click "Forgot Password"

2. A pop-up window will appear saying a temporary password has been emailed to you. IMPORTANT: Close this window completely.  The temporary password will not work in the pop-up window.

3. Check your inbox for an email from volunteers@bostoncares.org. It should arrive immediately, check your spam folders if you don't see it.

4. Return to the login window on our homepage and login again with the temporary password provided. You will be prompted create a new password.

5. Once you create your new password, you should be able to access your account.

If the system does not recognize your email address and you had an account on our previous site, email volunteers@bostoncares.org for assistance.

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I would like to volunteer…where do I start?
The first step is becoming a Boston Cares member. You will create an account on our website and sign up to attend an online New Volunteer Orientation where you will learn more about our programs and our system. Once you have completed this, you can start signing up for volunteer opportunities. Visit our Ways to Volunteer page for more information on the variety of pathways for volunteers to get involved!

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How do I sign up for a project?
Click “Login” (upper right-hand corner of the page). Once you are logged in, go to the Boston Cares Calendar to find projects that you are interested in. Click on any project from the Calendar, which will take you to a page with more information about that project and all the dates that it is scheduled. Click the plus sign next to a date you are interested in and click, “Sign Up!” If "Sign Up!" doesn't appear, you are either not signed in or you have not attended a New Volunteer Orientation. If you are still running into issues, email volunteers@bostoncares.org for assistance.

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How do I remove myself from a project so that others can take my place?
If you need to remove yourself from a project, please log in, go to the "My Account" tab, find the project under the "Upcoming Opportunities" section, and click "Remove Me."

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I have been waitlisted for a project. Now what?
When (and if) space opens up, you will be notified via e-mail. Open spaces will be filled on a first come, first-served basis so if you are still interested in and available for the volunteer opportunity, make sure you log in, return to the sign-in page and claim one of the open spaces. Do not show up for the project unless you receive a confirmation email.

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I signed up for a project, but never received a confirmation email. Any project you sign up for will appear in your "My Account" page. To access it, login to the site and click on “My Account.” If you did successfully sign up for the project it will be listed under "Upcoming Opportunities." Check your spam folders for the confirmation and be sure to add volunteers@bostoncares.org to your email address book. 

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I need to fulfill court-appointed service hours.
While we do offer an online tracking system through which volunteers can review and print out their own service record, Boston Cares staff, non-profit partners and volunteer project leaders are unable to personally sign off on your hours. Individuals who have completed a New Volunteer Orientation have access to approximately 200 service projects each month, ranging from one to six hours. Our web-based system allows volunteers to register online for projects in advance and also to track and print out their volunteering history. This is an honor system and all volunteers are expected to accurately record their volunteer service.


FOR COMMUNITY PARTNERS

How does my organization become a Boston Cares partner?
We are happy to connect with you and discuss your volunteer needs to see if they are a good match for our programs. Read more about the different ways we partner with community orgnaizations and complete our partnership request form here.

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Where can I find the forms to submit volunteer requests?
We only post volunteer opportunities for current partners. If you are new to Boston Cares and are looking to submit a volunteer project request, please first fill out the Become a Boston Cares Partner form and a staff member will follow up. If you are currently a Boston Cares partner click here to submit a new project request and a staff member will follow up. Please note that in general, new volunteer project requests from current partners are reviewed on an ongoing basis and based on when projects are submitted, we manually post on our calendar for our volunteers to view and sign-up within 1 to 2 weeks of receiving the request. We ask that you submit volunteer requests a minimum of 4 weeksin advance of the project request date to ensure we have time to post and share your opportunity with Boston Cares volunteers.


FOR CORPORATE GROUPS

How long does planning for a corporate group event take?

For groups under 100 people, we would typically ask for a month to completely plan the day of service. Groups larger than 100 should contact us as early as possible to ensure that there is enough time to develop projects that are a perfect fit for your group! Our staff is flexible and willing to work on shortened timelines if necessary. September - November is an especially busy time for our team, so contact us as early as possible to reserve your date for your corporate group!

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What size corporate groups do you plan events for?

Smaller groups are contracted up to 20 volunteers, but we have the capacity to plan for groups of 1000+ volunteers as well. Whether you are looking to engage 5 employees or hundreds, our team is ready to create, plan, and facilitate options that are right for you.

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How long does a corporate event last?

Most projects run 2-4 hours with the option to include a lunch break on site.

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What types of events do corporate groups engage in?

We work with over 180 nonprofit and school partners in the Greater Boston community and work to pair corporate groups with the perfect project based on your desired impact areas. The four main impact areas that we engage volunteers in are Basic Needs, Ensuring Youth Success, Health and Wellness, and Cultural and Environmental Vibrancy.

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What day of the week do you offer corporate events?

We are open to planning events any day of the week including weekends and evening events.

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What if our employees are not able to get away from their desks for an entire day?

For many corporate groups, an in-office project is the answer to this common problem. Boston Cares can set up and facilitate meaningful and impactful service events in a conference room or even outside of your office! We also lead projects that are planned for shorter 1 hour drop-in shifts to ensure that employees who have limited time available can still participate.

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Do you provide food and drinks for corporate volunteers?

We do provide snacks and water at every project. While we do not provide lunch, we are happy to build in a lunch break on-site and can manage lunch or catering orders upon request. Lunch costs would be additional outside of contract pricing.

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What would volunteers need to bring with them to the service event?

The beauty of having Boston Cares plan your day of service is that volunteers just need to bring themselves! We take care of all of the supplies for the project from safety gear, sunscreen and bugspary. We will also be there early to set-up and stay after to clean up, as well as being on-site to provide project management throughout the service event. Any clothing requirements will be made known to the corporate lead 1-2 weeks ahead of the scheduled project.

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How much does a corporate group event cost?

A service event is priced at $3,000 for up to 20 volunteers or $150 per person for groups greater than 20. This fee covers all supplies needed to complete the project as well as project management from the Boston Cares team.